| • Question: |
Where do you operate from? |
| • Answer: |
Our main office is in
Mojacar Playa, Almeria. Spain. We offer a 24 hour
service at Almeria airport. Alternatively, we can
deliver to your holiday destination in the Vera,
Garrucha and Mojacar surrounding areas. We are also agents for Alicante and Murcia airport; Please contact
us for further details. |
|
| • Question: |
Are your prices fully inclusive? |
| • Answer: |
Yes, our prices include VAT at 16%, insurance (including Collision Damage Waiver and bail bond), unlimited mileage and delivery to the airport or your holiday destination. There are no hidden extras. |
|
| • Question: |
Is there an excess on the insurance? |
| • Answer: |
Yes, the renter is responsible for a maximum of 400 EUR approx £280 GBP of damage sustained to bodywork, and wing mirrors. If the accident is not your fault and if the claims form is filled in correctly and signed in agreement by the other driver then this excess value can be claimed back. Tyres, wheels, windows, locks, roof, underside, interior, lost or damaged keys, willful damage or damage through negligence is the responsibility of the driver in full. N.B. Driving under the influence of alcohol or drugs is a very serious offence in Spain and is considered negligent. Traffic fines, speeding tickets and towing charges incurred through improper use are the responsibility of the driver. |
|
| • Question: |
What is the minimum driver's age? |
| • Answer: |
You have to be a minimum of 25 years old and have held a full driving licence for at least 2 years. |
|
| • Question: |
How much do you charge for extra drivers? |
| • Answer: |
Extra drivers are free of charge. You can have up to 3 per vehicle. |
|
| • Question: |
Do you supply roof racks and baby seats?
How much do they cost? |
| • Answer: |
Yes we do supply roof racks with straps, baby seats and boosters. These are free of charge on request. |
|
| • Question: |
Does the car come with a full tank of fuel? |
| • Answer: |
Yes, normally the car will be full and should be returned the same. |
|
| • Question: |
How do I get a quote from you? |
| • Answer: |
Our prices (for Almeria province only) are as advertised on our website and can be found here, but if you wish to have the price confirmed in writing by a member of our staff you can either e-mail us at book@crown-rentacar.com or send us a fax on: +34
950 475233 with the following information:
- Your name and a contact number.
- What vehicle do you require?
- Where do you want the car delivered?
- What dates?
- What time of arrival and return?
- Please supply flight numbers when possible.
Please contact
us for details and prices for Alicante and Murcia airports. |
|
| • Question: |
How do I book a car with you? |
| • Answer: |
You can reserve a car
through our website by filling in your details
and submitting our online booking form for the
vehicle your require. You can see all our available
vehicles here. Alternatively, you can e-mail
us direct at book@crown-rentacar.com or
send us a fax to: +34
950 475 233.
If you wish to speak to someone
in person about your reservation you can telephone
us at our Mojacar office on: +34
950 478976 between Mon - Sat 10.00 - 14.00
CET. |
|
| • Question: |
How and when do I pay? |
| • Answer: |
You can pay on arrival at the airport or upon delivery of your car to your holiday destination. We accept Visa, MasterCard or euros cash. However, if you wish to pay with cash we will take an impression of your credit card to cover the tank of fuel. |
|
| • Question: |
What should I do in the event of a breakdown or accident? |
| • Answer: |
Telephone us immediately for assistance. The emergency numbers are printed at the top of your copy of the contract. |
|
| • If
there are any questions not listed here that you
would like us to answer please send us an e-mail or fill out the form on our contact
us page. |
